Richard is a Champion of Aleroth, defender of the Healer City.
He is originally located patrolling in the viggage in Broken Valley Village. He gives the quests Hearttaker and Feast or Famine, that can be accepted after Hearttaker. He is killed by Damian during the massacre in Broken Valley
You can mind read for 400 exp to find out that the hearts of goblins, that which he pays you 50 gold for you to bring him, are worth three times more back home.